How to Order

UK - We despatch orders within 1-2 working days, but please allow extra time for delivery. Please see details of the delivery services we offer below.

If you need a product urgently, you can still purchase many of our products for next-day delivery from Amazon.co.uk

EU COUNTRIES - We deliver to most countries within Europe by Air Mail. There is a maximum weight that we can send through air mail, so if you want to place a large order, you may need to place multiple orders. Our system will tell you if your order is overweight. We expect most orders to arrive within 7-14 days from despatch but please allow up to four weeks for delivery.

**CUSTOMS DUTIES** - Good news for our EU customers! For orders under €150 (excluding shipping), VAT is now included - so there are no extra import duties to pay at delivery!

EU orders OVER €150 excluding shipping will continue to be sent tax-free, meaning our 20% VAT has been deducted and your customs department will charge any import duties due when your order enters your country. You are responsible for paying all customs duties, and we have no control over this.

We send all orders through the postal system, customs charges are calculated and charged per order, by your local delivery company, so please check potential tax and admin charges with your local postal service before ordering. Some postal services have a high fixed admin charge, which you may find more economical placing larger orders.

COUNTRIES OUTSIDE THE EU- We are able to ship to most countries outside Europe. Delivery is usually 2-4 weeks. We are unable to look into any delivery delays until at least 4 weeks has passed from the shipping date.

Sorry, but we are not able to send international orders to some countries. Please check the dropdown list at our checkout to see if we are delivering to your country.

**CUSTOMS DUTIES** International orders over €150 or being delivered outside the EU are sent tax-free (our 20% UK tax is deducted) so your customs department will charge any import duties due when your order enters your country. You are responsible for paying ALL customs duties. Please note: Your order may be split into more than one parcel if your order exceeds maximum air mail weight limits, which vary in each country. In this instance, customs duties and admin charges may be charged on each parcel.

How to Order
Our products are available for ordering securely online, and can be purchased by browsing our products and adding them to your basket.

We send our products to countries worldwide except New Zealand, South Africa, Mexico, Turkey & India. Unfortunately, we are no longer able to send our products to customers in New Zealand, South Africa and Turkey, and India due to either delivery problems or import restrictions.

Payments are made using Shopify's secure payment server and all information is encrypted. Shopify is certified Level 1 PCI DSS compliant.

Third Party Suppliers

We supply some of our products through selected approved suppliers, and we also sell our products directly through Amazon.co.uk. Amazon handle the despatch of all orders placed on their site, so you can also take advantage of Amazon Prime free delivery if you are signed up for it.

Please Note: We do NOT sell any of our products through eBay, and nor do we authorise any third parties to do so; therefore, we strongly advise against purchasing through this site, and cannot guarantee the authenticity and/or quality of the products sold on there.

Payment
We are able to accept payment by Visa or MasterCard credit cards, plus American Express, Eurocard, JCB, Switch/Maestro, Solo, Delta and Visa-affiliated debit cards.

We also accept payment by PayPal.

We ship worldwide, with low shipping charges.

Our prices include VAT at 20%. This will be deducted automatically for international customers outside the UK, EU or for customers ordering over €150. You are however, responsible in full for paying any import taxes and duties that some countries charge. Larger orders may be split into more than one parcel.

Trade Information
If you are interested in stocking our Petnat or EQUINAT products, and are based in the United Kingdom, please contact us for trade stockist details.

Please note: We sell our products for our customers' individual use only. You are not permitted to resell them without our prior consent. Consent cannot be given for resale within any other country outside the United Kingdom.