Delivery Information

There are still occasional delays at the moment with Royal Mail delivery. We are despatching orders within 1-2 working days, but please allow extra time for delivery. Please see details of the delivery services we offer below.

If you need a product urgently, you can also purchase many of our products for fast delivery from Amazon.co.uk

Two service levels are offered for delivery within the UK

Tracked 48 (3-5 days) £3.95 - Delivery is sent through Royal Mail and (excluding seasonal delays) delivery aim is 3-5 working days from ordering

Tracked 24 (2-3 days) £4.95 - Delivery is through Royal Mail, and (excluding seasonal delays) delivery aim is 2-3 working days from ordering.

FREE Delivery is available for orders over £39 through the economy service, to any destination within the UK.

Most orders are despatched within 1-2 working days. Orders over £100 may need signing for.

EUROPEAN COUNTRIES
All orders are sent through Air Mail delivery, and our usual delivery aim is between 7 to 14 days from despatch. However due to Covid-19 many countries are experiencing significant delays, so please allow 2 - 3 weeks for delivery.

Whilst we obviously take responsibility for you ultimately receiving your order, please only order if you are willing to accept potential delays and are happy to wait longer than usual. We are unable to look into any delivery delays until at least three weeks has passed from the shipping date. As all European orders are also now sent tax free, they may incur additional delays as they will require customs clearance and payment of import duties.

Please ensure ALL contact details are provided correctly at the checkout. Customs use this information to contact you regarding fees. If they are unable to contact you, they will return your parcel to us and unfortunately, we can not take responsibility for incorrect/incomplete information being provided as we are unable to claim postage costs back in this situation.

Spain
Unfortunately at the current time, we are unable to send orders to Spain. We send all orders to Spain through Correos and they have told us that they don't currently have a border inspection point. All Pet Grooming products need to go through border inspection for clearance.into Spain They are therefore simply returning all orders! We hope that the situation will change in the future.

Italy
Italian customs are experiencing severe backlogs and parcels are being held up in customs and border security. All parcels do eventually get through customs but please expect parcels to take up to 8 weeks to be delivered. We appreciate your understanding.

COUNTRIES OUTSIDE EUROPE
We are able to ship to most countries outside Europe. All orders are sent through air mail and our delivery aim is between 2 to 4 weeks. Please note though that it is impossible to predict how long delays may still be in some countries.

Whilst we obviously take responsibility for you ultimately receiving your order, please only order if you are willing to accept potential delays and are happy to wait longer than usual. We are unable to look into any delivery delays until at least 4 weeks has past from the shipping date

Sorry, but we are not able to send international orders to some countries including the USA, among others. Please check the dropdown list at our checkout to see if we are currently delivering to your country

Delivery Charges
All international orders are sent through air mail. The delivery cost is charged based purely on the weight of your order, and most are subsidised. You will be able to see the delivery cost for your order as you add products to the basket.

Please note, the maximum weight we can send per parcel is 2kg. If the system won't allow you to place a large order, please split it into more than one order.

IMPORTANT - All international orders are sent tax-free, so you may be charged import duties and taxes when your order reaches your country. You are responsible for paying ALL customs duties, taxes and admin charges.