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Aromesse - Natural Dog & Horse Healthcare

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Terms & Conditions

About Us This web site is owned and operated by Aromesse Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Aromesse Ltd
Croftbarn Blyton Carr, Gainsborough Lincs DN21 3EN United Kingdom
Phone: 01427 811765
Email: sales [at] aromesse [dot] com
VAT 20% 845 6487 85


Company number: 4607142
Making A Purchase


Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.


We accept card payments online and paypal payments. All our prices are in UK pound sterling. If you are shopping from outside the United Kingdom, place your order and your card company will convert the transaction to US Dollars if you are in the US or your own countries currency.

Please note, goods cannot be despatched until payment has been received in full.

We accept Visa, MasterCard and Amex. Payment is taken at the time of ordering. If you do not wish to pay online, you may send your card information via phone or post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please Note: We sell our products for our customers individual use only. You are NOT permitted to resell them without prior consent. We currently have an approved distributer in the USA, but consent cannot be given for resale within any other country outside the United Kingdom.
Shipping And Handling

We ship our products worldwide:


UK ORDERS:


Delivery is charged at £2.85 for all orders under £30, delivered within the UK

Delivery is FREE for all orders over £30 delivered within the UK.

Most orders are despatched within 1-2 working days, and are usually sent through first class Royal Mail or Royal Mail parcel delivery. Orders over £100 may need signing for.

Please allow a total of 5 working days for UK delivery.



INTERNATIONAL ORDERS

Shipping is charged based on weight for air mail delivery to any country in the world. You will be able to see the total of your order including shipping before you are asked to confirm your order. Orders are normally despatched by air mail within 1-2 working days, and are sent by signed or tracked air mail (if this service is available to your country) Delivery usually takes 1 to 2 weeks to most countries, though can take longer with any customs delays.

**RUSSIA - We are currently experiencing significant delays for delivery to RUSSIA. Orders are currently taking 4-6 weeks for air mail delivery. Please only order if you are happy to wait this long, as we are unable to investigate delays until after this time. This service is below our ususal standards, but is unfortunately the only way we can continue to offer delivery to Russia. Thank you for your understanding.

PLEASE NOTE: Some countries charge import taxes and duties for goods brought into the country. You are responsible for paying any taxes and duties and duties incurred, and for checking that the products you order are allowed to be imported into your country.
Please check with your customs department before ordering if you are unsure.
Some heavier orders may be split and shipped in more than one parcel.
Delivery Schedule


All orders are usually processed and despatched within 2 working days (our working days are Monday - Friday).


UK ORDERS are usually sent through Royal Mail or parcel delivery.

We currently offer two delivery service levels for UK orders:

STANDARD - Despatched through Royal Mail delivery (delivery aim, 2-3 working days)


ECONOMY - Despatched through Royal Mail delivery (delivery aim 3-5 working days)


FREE DELIVERY is available for orders over £30 to any destination in the UK

Orders over £100 may require a signature on delivery.



INTERNATIONAL ORDERS are usually shipped by air mail, and delivery usually takes 1 to 2 weeks to most countries. (**see below for information on shipping to Russia) Large orders may be split into more than one parcel, due to airm mail weight restrictions.)

Please allow a total of 3 weeks for delivery before contacting us, to allow for customs delays.


**RUSSIA - We are currently experiencing significant delays for delivery to RUSSIA. Orders are currently taking 4-6 weeks for air mail delivery. Please only order if you are happy to wait this long, as we are unable to investigate delays until after this time. This service is below our ususal standards, but is unfortunately the only way we can continue to offer delivery to Russia. Thank you for your understanding.



DAMAGED GOODS:
You must inform us within five working days from receipt if the goods are lost or damaged in transit. Please quote your order number in all correspondence.

Tax Charges For orders made from, or for delivery to the UK or the European Union, 20% VAT is added. All other orders are tax free.
Credit Card Security Our site features a secure system of credit card authorization and payment using Actinic Payments (Creditcall).
Before you are asked to enter any credit card information, you are connected to a secure server, and your payment information is encrypted using 128 bit encryption. This ensures safe transmission and privacy of all your card details.

Your payment information is not stored on our computers.
Guarantee Our products work, and with our unsurpassed guarantee, you can try any of our products, to see the results for yourself for a full 60 days.

To put it simply......We guarantee, that (as long as you have purchased through this website) within 60 days of the putchase date, if for any reason whatsoever, you are not delighted with your purchase (perhaps it just didn't suit your horse or dog), we will give you a full refund of the purchase price (excuding any delivery charges) - no questions asked.

If you aren't happy with your purchase, you must contact us for a returns authorisation number before returning any goods.

Please note, this guarantee only applies to purchases made directly through this website.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01427 811765 (International +44 01427 811765) or fax us on 01427 610903 or write to us at Croftbarn Blyton Carr, Gainsborough Lincs DN21 3EN United Kingdom
Privacy Policy INTRODUCTION
In this privacy policy, "we" and "our" relates to Aromesse Ltd, company number 4607142, a company registered in England and Wales.
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Aromesse Ltd or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our www.aromesse.com/skin-problem/contact-us.html , or by phone on 01427811765.
Returns Policy
We offer a full 60 day unconditional money back guarantee on all of our products, purchsed directly from ourselves. If you wish to return any products, please contact us for a returns code. Please keep all packaging (jar, bottle etc), as we you will need to return these, even if they have been used.

You must contact us BEFORE returning any product(s).

On receipt of the used/unused products, we will refund the full cost of the products less any postage charges.
You are responisble for the full postage cost of returning the products to us, and we recommend that you always obtain a proof of posting.
This offer is unconditional, but you can only obtain a refund for each product only once. After receiving a refund, you may continue to purchase the product again in the future, but it will no longer be covered by our money back guarantee.

Please note, this guarantee only applies to purchases made directly through this website


In addition to our money back guarantee terms

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by first contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any unused goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Aromesse products are not intended to treat, diagnose or cure, and should not be considered as a replacement for professional veterinary advice.